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AIRLINE CUSTOMER SERVICE FOR THE LEADERSHIP & MANAGEMENT TRAINING PROGRAM

Duration: 45 hours

VIRTUAL CLASSROOM

 COURSE INTRODUCTION

 COURSE INTRODUCTION

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

This training program combines IATA’s trusted Airline Customer Service course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

LEARNING OUTCOMES
 LEARNING OUTCOMES

Learn techniques of effective communication and customer contact

Understand the various social styles and cultural differences of airline customers

Build or refresh management and leadership skills 

Gain knowledge about new trends in customer service

Respond to management challenges effectively

 COURSE CONTENT

 COURSE CONTENT

IATA Airline Cabin Crew Training course

 This course requires approximately 45 hours of study to be completed in 12 months from the purchase date (enrollment validity) 

10 HMM© courses

 Each HMM© self-study module requires approximately 2-4 hours of study. Access to the HMM© platform is valid for 6 months (enrollment validity) from the date access is provided, with exams administered online.

WHO SHOULD PARTICIPATE IN THIS COURSE?

 Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff 

 Cargo reservations and receiving staff 

 Public relations and sales support personnel 

 Flight attendants

 

IATA course topics

• Improved Standard of Customer Service

• Verbal & Non-verbal Communication Skills

• Customer Contact Techniques

• Cross-cultural Awareness

• Managing stress

 

24 Harvard ManageMentor modules

Module 1: Budgeting

Module 2: Business Plan Development

Module 3: Career Management

Module 4: Change Management

Module 5: Coaching

Module 6: Crisis Management

Module 7: Customer Focus

Module 8: Decision Making

Module 9: Delegating

Module 10: Developing employees

Module 11: Difficult interactions

Module 12: Ethics at work

Module 13: Goal setting

Module 14: Innovation and creativity

Module 15: Leading People

Module 16: Marketing essentials 

Module 17: Negotiating

Module 18: Presention Skills

Module 19: Strategic Thinking

Module 20: Stress Management

Module 21: Team Creation

Module 22: Team Management

Module 23: Time Management

Module 24: Writing Skills

Examination

PROGRAM INFORMATION

 PROGRAM INFORMATION

Training schedule: [Updating]

Time zones: Asia (including North Asia, South Asia, Asia Pacific and Oceania): Virtual classroom courses will begin at the earliest at 10 am and end no later than 7 pm (UTC+8)

Certification:

  “Airline Customer Service for The Leadership & Management Training Program” issued & validated by IATA

  A Harvard ManageMentor© certificate

Total Free: [Updating]

REGISTER NOW

VILAS – Vietnam Logistics and Aviation School

Address:

11th Floor, Hai Au Building, 39B Truong Son Street, Ward 4, Tan Binh District, HCMC

Phone: 093 888 69 41

Email: trang.ho@vilas.edu.vn

Register for more information:
To have more information about the courses please click on the link below and fill in your information. Our consulting team will contact you as soon as possible.

[All information provided will be used for the sole purpose of delivering the most suitable information to the customers]

VILAS