Supply Chain Operations and Quality Management

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quality mana

Pandemics cause chaotic situations in supply chains around the world, which can lead to survivability challenges. Due to this outbreak, the severe disorder is caused in smoothly running operations.

Currently, in Vietnam and many other countries, manufacturers had to close their production operations fully, and some reduced them to minimum capacity. The logistics operations linked with fulfilling supply and demands were disturbed due to airport bans, because of restrictions by governments.

In that situation, businesses must take a resilience strategies approach to maintain production, control product quality, and be well prepared for the upcoming new normal. Therefore, for the next topic in Supply Chain Seminar Series A: “Creating a World-Class Supply Chain Base”, VILAS brings you the Seminar “Supply Chain Operations and Quality Management”.

Sharing Outcomes

Defining the important role of operations and its process in Supply chain management

Having a bird's-eye view of context of Vietnam' supply chain which is affected by Covid-19

Understand the use of resilience strategies to maintain production by trade-offs

Approaching the concepts of continuous improvement in context of Covid19 and new normal

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Session 1

Supply Chain Operations Management – The objectives of Operations

    1. Overall about Supply Chain Operations Management
    2. COVID-19 context
      • Logistics /location lockdown: port congestion
      • Manufacturing shutdown
      • Backup source/plan (BCP): plan ahead and scenario
      • Risk management: concepts, speed up response

Session 2

Quality Management and Continuous Improvement in Operations

    1. Quality Management (QM)
      • Overall about quality management: incoming, in-process, delivery, customer complaints
      • Case study
      • The role of quality management
    2. Trade-offs: Quality, Cost, Time (Speed of response, delivery time,…)
    3. Concepts of improvement (COVID-19 context)



Mr. Le Nhu Minh

Distribution Planning & Logistic Manager |
BAT – British
American Tobacco


Mr. Quang Le Trong Bang

Head of Supply Chain | Cargill Vietnam

Mr. Tran Thai Ha

Quality Manager |
BAT – British American Tobacco

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