ADVANCED TRAINING PROGRAM SERIES
FOR TOP 25
(Program: Communication Skill)
Communication Skill is one of the most basic skill that an employee can possess, yet they remain the most sought-after by recruiters, who are looking for candidates that can communicate, negotiate and confidently deal with customers.
At Advanced Training Program Series, we are not only develop students’ expertise but also provide you with the fundamental of soft skills, how they work, and how you can make them work for you.
LEARNING OUTCOMES
Learn the definition, stakes and levers of the communication.
Discover tools and tips to improve your communication.
Communication methods in different business case studies.
Upturn in your productivity and teamwork.
CLASS ORGANIZATION
Trainer’s sharing
Case-studies
Exercises
Structured discussions.
ADVANCED TRAINING PROGRAM SERIES FOR TOP 25
(Program: Communication Skill)
Communication Skill is one of the most basic skill that an employee can possess, yet they remain the most sought-after by recruiters, who are looking for candidates that can communicate, negotiate and confidently deal with customers.
At Advanced Training Program Series, we are not only develop students’ expertise but also provide you with the fundamental of soft skills, how they work, and how you can make them work for you
LEARNING OUTCOMES
Learn the definition, stakes and levers of the communication.
Discover tools and tips to improve your communication.
Communication methods in different business case studies.
Upturn in your productivity and teamwork.
CLASS ORGANIZATION
Trainer’s sharing
Case-studies
Exercises
Structured discussions.
PROGRAM CONTENT
Chapter 1: Definition, stakes and levers of the communication
• Communication definition & stakes:
– Sharing a common message
– Transmitter
– Receiver
• Levers of communication:
– Attitude – NON VERBAL
– Oral expression – PARA-VERBAL,
– Words – VERBAL
• Purpose of communication:
– Daily conversation
– Business purpose
Chapter 2: Tips & tools to improve my communication
• Tips of efficient communication
• Tools of efficient communication
– Articulation
– Intonation
– Diction
– Silences
Chapter 3: Practice in business case studies: Group work
Chapter 4: Conclusion & assessment
PROGRAM CONTENT
Chapter 1: Definition, stakes and levers of the communication
• Communication definition & stakes:
– Sharing a common message
– Transmitter
– Receiver
• Levers of communication:
– Attitude – NON VERBAL
– Oral expression – PARA-VERBAL,
– Words – VERBAL
• Purpose of communication:
– Daily conversation
– Business purpose
Chapter 2: Tips & tools to improve my communication
• Tips of efficient communication
• Tools of efficient communication
– Articulation
– Intonation
– Diction
– Silences
Chapter 3: Practice in business case studies: Group work
Chapter 4: Conclusion & assessment
TRAINER
TRAINER
Ms. Le Thanh Thuy
Production Team Manager | Decathlon Vietnam
• Decathlon is a French sporting goods retailer.
• With over 1500 stores in 49 countries, it is the largest sporting goods retailer in the world.
• Decathlon Group also owns over 20 brands. Each brand represents a different sport or group of sports, with a dedicated product development and design team.
