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LOGISTICS TRAINING PROGRAMS

Air Operations Course

AIR OPERATIONS

Duration: 69 hours

Location: HCMC

AIR OPERATIONS

Duration: 69 hours

Location: HCMC

LEARNING OUTCOMES

 LEARNING OUTCOMES

PART 1: CARGO INTRODUCTORY 

– Guide clients on the IATA rules and procedures for air freight shipments

– Arrange air cargo shipments in accordance with IATA rules and procedures

– Apply published rates and charges for air cargo shipments

– Complete air waybills accurately & Prepare shipments ready for carriage

PART 2: DANGEROUS GOODS REGULATIONS

– Apply the IATA Cargo Dangerous Goods Regulations correctly.
– Identify the nine classes DGs & potential hidden hazards in cargo
– Recognize and identify dangerous goods packages by labels.
– Understand limitations in transporting DGs & Recognize the documentation used for the transport of dangerous goods.
– Understand regulations for storage and loading Dangerous Goods Packages.
– Apply relevant emergency procedures for dangerous goods.

PART 3: CARGO SECURITY AND SAFETY

– Understand what safety and security means in cargo transportation & supply chain operations

– Be aware of the security programs that have been established in different countries

– Acquire typical technologies and applications along supply chains’ links and nodes

PART 4: SALES FOCUS ON AIR FREIGHT INDUSTRY

– To gain overall knowledge about Vietnam Air Freight Industry and Market
– To acknowledge about the function of marketing and related needed terminologies as well as the application of marketing in Logistics, especially in Cargo Marketing
– To accomplish the Sales technique in Logistics Services in a big picture for the whole industry as well as focus on Customer Services in Air Freight Forwarding

PROGRAM CONTENT

 PROGRAM CONTENT

PART 1: CARGO INTRODUCTORY

Chapter 1: Industry Regulations

• 1.1. ICAO
• 1.2. National Aviation Authorities
• 1.3. IATA
• 1.4. FIATA

Chapter 2: The Air Cargo Agency

 2.1. The IATA Air Cargo Agent
• 2.2. IATA-FIATA CARGO PROGRAM
• 2.3. The Consolidator
• 2.4. Air Cargo Agent’s Operations
• 2.5. Air cargo service functions

Chapter 3: World Geography

• 3.1. Geography & IATA 3 -letter codes
• 3.2. IATA Areas and Sub-areas
• 3.3. Time differences
• 3.4. Transportation time

Chapter 4: Use of Guides

• 4.1. The TACT cargo guide
• 4.2. The TACT flight guide

Chapter 5: Aircraft

• 5.1. Aircraft
• 5.2. Bulk loading limitations
• 5.3. Unit load devices (ULD)

Chapter 6: Handling Facilities

• 6.1. Airports
• 6.2. Aircraft Handling Facilities
• 6.3. Cargo Terminal Facilities

 

Chapter 7: Air Cargo Acceptance

• 7.1. Instructions for Carriage
• 7.2. Acceptance Based on the Shipper’s Letter of Instruction (SLI)
• 7.3. 3 Special Cargoes

Chapter 8: Cargo Booking Procedure

 8.1. How to make a cargo booking
 8.2. Airlines’ Internal booking procedures

Chapter 9: Cargo Automation

 9.1. SIAT
 9.2. Exchange of Information
 9.3. Automation within IATA
 9.4. E-Freight 2 M3-P1-1,2,4

Chapter 10: Air Cargo Freight and Charges

 10.1. The Air Cargo Tariff (TACT)
 10.2. IATA Areas & Sub-areas
 10.3. Chargeable Weight
 10.4. Currencies
 10.5. Rates & Charges
 10.6. General Rules
 10.7. Minimum Charges (M)
 10.8. General Cargo Rates (GCR)

Chapter 11: The Airway Bill

 11.1. Types of AWBs and their function
 11.2. Completing the AWB

PART 2: DANGEROUS GOODS REGULATIONS

Chapter 1: Applicability

• 1.1. General philosophy
• 1.2. Definition
• 1.3. Legal basis
• 1.4. Shipper’s responsibility
• 1.5. Operator’s responsibility
• 1.6. Training requirements
• 1.7. Dangerous goods security training
• 1.8. Information to shippers 

Chapter 2: Limitations

• 2.1. General

• 2.2. Acceptable dangerous goods
• 2.3. Forbidden dangerous goods
• 2.4. Recognition of hidden dangerous goods
• 2.5. Dangerous goods carried by passengers and crew
• 2.6. Transport of dangerous goods by post
• 2.7. Dangerous goods in operator’s property
• 2.8. Dangerous goods in operator’s property
• 2.9. Radioactive material-excepted packages
• 2.10. State and operator variations

Chapter 3: Classification

• 3.1. Definition

• 3.2. Review

Chapter 4: Identification

• 4.1. General
• 4.2. List of dangerous goods
• 4.3. Breakdown of the list of dangerous goods (DGR 4.2)

Chapter 5: Marking and Labelling

•  5.1. General
•  5.2. Marking
•  5.3. Labelling
•  5.4. Identification of unit load devices (ULD) containing dangerous goods

Chapter 6: Documentation

•  6.1. Introduction
•  6.2. The shipper’s declaration for dangerous goods (DGD)
•  6.3. Air waybill (AWB)

Chapter 7: Acceptance

•  7.1. Operator / Cargo agent’s responsibility
•  7.2. Acceptance checklists
•  7.3. Acceptance of unit load devices (ULD) containing dangerous goods
•  7.4. Acceptance of dangerous goods in consolidations

Chapter 8: Dangerous Goods Emergency Response

•  8.1. Introduction
•  8.2. Procedures for ground staff
•  8.3. Contaminated cargo or baggage handling
•  8.4. Incidents and accidents
•  8.5. Dangerous goods emergency response chart (ground incidents)

PART 3: CARGO SECURITY AND SAFETY

Chapter 1: Introduction to Safety Management

• 1.1. Concept of Safety
• 1.2. Hazard, Consequence, Risk
• 1.3. Safety Management

Chapter 2: Introduction to Security Management

• 2.1. Threats to Aviation
• 2.2. Security measures for passengers and their baggage
• 2.3. Security measures for cargo, mail and catering
• 2.4. Response to bomb threats
• 2.5. Security management system

 

Chapter 3: Safety and Security in Air Cargo Environment

• 3.1. Air Cargo Flow and Responsibilities
• 3.2. Security Awareness in the Airport
• 3.3. Environment

PART 4: SALES FOCUS ON AIR FREIGHT INDUSTRY

Chapter 1: Overview of Sales in Air Freight Industry

 1.1. Vietnam Air Freight Industry

– Fact and figures
– The potential development
– The Air cargo market today
– Requirements of working on the Air Freight Industry

 1.2. Airport Connections

– Environment pressure
– Airport types
– Integrators

 1.3. Classifications

– Cargo:
o Special Air Cargoes: Animals, Flying Fashion, Perishable, Sensitive-Temperature, OSOW
o The cool chain for flowers, Fruits and Vegetables, Fish and Live seafood, Pharmaceuticals.
– Rate
– Types of Customer: direct and indirect

 1.4. Sales network

– Sales lead
– Nominated
Consolidation Case Study. Vietnam Logistics Report 2019

Chapter 2: Cargo Marketing

 2.1. Definition of marketing

– Definition of traditional marketing
– Definition of modern marketing

 2.2. Function of marketing/ marketers in Logistics activity
 2.3. Marketing mix in Logistics marketing

– Fundamentals of 4P-4C
– Product – Customer
– Types of product
– Price – Cost
– Price determinants
– Key elements in pricing strategy
– Discussion: What is the difficulty in pricing strategy for Logistics activity?
– Competing on price
– Promotion – Communication
– Promotion mix
– Place – Convenience

 2.4. Marketing 4.0 in Logistics marketing

– From 4P’S-4C’S- to 4A’S-5A’S
– Discussion: Assessment of Vietnam and regional Logistics market

Chapter 3: Sales technique in Logistics Services – Market understanding

 3.1. Four major industry archetypes

– Door knob
– Goldfish
– Trumpet
– Funnel
– Bow tie: A fifth pattern
– Four marketing best practices

 3.2. Sales forwarder organization

– Freight forwarder customers
– Sales forwarder organization
– Sales relationship in forwarder organization chart
– 5 Keys to serve internal customers

 3.3. Sales focus – Segmentation

– Sales direct
– Sales in forwarder
– Sales network
o Nominated shipment – Consolidation
o Hub, spoke system

 3.4. Sales focus – Targeting and Positioning

Chapter 4: Sales technique in Logistics Services – Customer understanding

 4.1. Classifying customers

 4.2. Negotiation skills

– Frequently asked questions
– Position
– Behavior
– 4 Types of partner in negotiation
– Listening skills
– Develop a plan prior to negotiating
– Case study discussion: Top 10 factors for successful negotiation skills

 4.3. Close the deal

– Now or Never closes
– Summary closes
– Question closes
– Sharp Angle closes
– Assumptive closes

 4.4. Dealing with complaints

– Why do customer complaint?
– How to handle complaints?
– Solution of complaints in logistics
– Managing stress

 4.5. Documents handling

– Documents and Certificates
– Vietnam Phytosanitary application form
– Import Customs Declaration
o AWB and Consolidated AWB

TRAINERS & MENTORS

 TRAINERS & MENTORS

TRAINERS

Mr. Nguyen Ngoc Nhien

19 years of experience

– Deputy Managing Director, Vector Aviation
– Former Cargo Manager, China Souther Airlines (VN GSSA)
– Former Cargo Manager, Malaysia Airlines (VN GSSA)

Mr. Huynh Minh Phat

16 years of experience

– Leader of Domestic Cargo (Sales & Services), Vietnam Airlines
– Instructor, International Air Transport Association (IATA)
– Former Leader of Air Cargo Supervisor, Vietnam Airlines

Ms. Nguyen Le Huyen

12 years of experience

– Instructor, International Air Transport Association (IATA)

– IATA DGR Instructor & Shipping Lithium Battery by Air & IMO International Maritime Dangerous Goods, VILAS

Mr. Nguyen Ngoc Nhien

19 years of experience

Mr. Huynh Minh Phat

16 years of experience

Ms. Nguyen Le Huyen

12 years of experience

– Deputy Managing Director, Vector Aviation
– Former Cargo Manager, China Souther Airlines (VN GSSA)
– Former Cargo Manager, Malaysia Airlines (VN GSSA)

– Leader of Domestic Cargo (Sales & Services), Vietnam Airlines
– Instructor, International Air Transport Association (IATA)
– Former Leader of Air Cargo Supervisor, Vietnam Airlines

– Instructor, International Air Transport Association (IATA)

– IATA DGR Instructor & Shipping Lithium Battery by Air & IMO International Maritime Dangerous Goods, VILAS

MENTORS

Mr. Vo Phuoc Huy

Coporate Account Manager, Expeditor

Mr. Nguyen H. Phuong Nam

Customer Logistics Manager, FrieslandCampina

Mr. Le Hong Minh

Overseas Sales Manager, GSA

Mr. Nguyen Xuan Hieu

Regional Network Design & Planning, BOSCH

Ms. Do Thi Sang

DRP & MRP Planning Executive, Heineken

PROGRAM INFORMATION

 PROGRAM INFORMATION

Training schedule: Every Monday – Wednesday – Friday from 6PM to 9PM.

Certification: Certificate of completion of the course “Air Freight Operations” issued by VILAS.

* Participants may continue to study the remaining four modules of the VILAS Diploma in Logistics Services Management to obtain VILAS Diploma and FIATA certification – the standard of a Professional International Freight Forwarding of the Federation of Freight Forwarders International Transportation FIATA (www.fiata.com), valued Internationally and indefinitely.

REGISTER NOW

VILAS – Vietnam Logistics and Aviation School

Address:

11th Floor, Hai Au Building, 39B Truong Son Street, Ward 4, Tan Binh District, HCMC

Phone: 0934077677

Email: program@vilas.edu.vn

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